Terms & Conditions
Payment For Stock
As Incognito Comics are a UK based company all items on this website must be pre-paid for in Pounds Sterling (GBP), We currently accept card payments by Visa, Mastercard, Visa Debit, and Mastercard Debit through our secure online payment system. We also accept payment by Paypal. Sorry, but we no longer accept cheques or money/postal orders as payment. International customers must please remember that currency exchange rates vary daily and that the amount shown on your card or Paypal statement will be in your local currency converted at a rate decided by by your card issuer on the day of the transaction. We do not have any control over these currency fluctuations nor do we have any control over and additional charges made by your card issuer for international purchases. All prices on this website are inclusive of any local sales taxes that might be applicable, but do not include any shipping costs. Customers are liable for all shipping costs. Shipping costs are shown before final payment is made during checkout.
Grading Of Comics
We have been grading comic books for over thirty years now and consider ourselves competent, consistant and accurate graders. That notwithstanding, we are fully aware that not everybody grades comics the same. Even some experts can differ in their opinions on the grade of a comic book. We've even seem massive differences in grading from the so-called third party graders such as CGC, CBCS and PGX. Grading comics is subjective and not an exact science. We want you to be happy with all of your purchase from us and under the UK Distance Selling Regulations in the UK you are entitled to return your purchase to us - in the condition sent - upto 14 days after you recieve your comic. After that time it will be assumed that you are happy with our grading, your purchase and the comic is in the condition you hoped it would be.
Availability of Stock
All items on this site are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the items(s), we will arrange for the order to be cancelled. Quantities may be allocated at our discretion.
In compliance of the Distance Selling Regulations customers may cancel their order with us within 14 days of placing the order or within 14 days of the receipt of the goods (whichever is longer). A full refund of the purchase price and any delivery costs will be made provided that the goods have been returned without breach of the statutory duty to take reasonable care of the goods. Above and beyond your statuatory rights set out under the UK Distance Selling Regulations, each and every item that we sell comes with a 100% money back authenticity guarantee. Goods must be returned at the buyers cost unless found to be faulty.
For orders that are outside of the time-scale of the 14 day returns limit set out in the UK Distance Selling Regulations cancellations will be accepted subject to a minimum-handling fee of 15% of the invoice price to cover re-stocking and administration costs.
If for any reason you are issued with a refund, please note the following,
- All refunds will be issued to the same payment method as on the original order.
- When a refund is processed, you will receive an email notification.
- A refund will usually reach your credit card account within 4 working days, please allow up to 10 working days for it to be credited.
- If the item(s) are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued.
Liability Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
We will make every effort to honour the prices shown (E&OE), but reserve the right to alter prices should it be necessary. Prices ruling at the date of dispatch will be charged. We will inform you of any price increases on your order before shipping. You can then amend or cancel your order if you wish.
We reserve the right not to serve any customers at our sole discretion. We strive to provide all of our customers with the best buying experience that we can possibly provide. We will not tolerate abuse of any kind directed towards our staff or company. If you have questions ask them. We will also not tolerate any attempt to defraud us and will respond to such attempts vigourously and with all lawful resources available to us.
IMPORTANT. We do not ship to South American countries due to the aggresive import taxation on Signed For commercial items posted to certain countries there. PLEASE do not order from this site if you are a resident in South America as we will have to cancel your order. Currently we cannot remove South American countries from our checkout so even though it is actually possible for you to physically place your order, we will not fulfill your order and will refund you. This issue is only with South American Countries. We are sorry that blocking South American customers has become necessary.